Industry Training
Dental Industry Foundational Training
Learn the industry foundations to effectively work in your role.
Write your awesome label here.
About the course
This course is designed to provide you with the essential knowledge needed to succeed as a member of the Practice by Numbers (PbN) team. Because our product delivers software solutions for dental practices across North America, you must master the fundamental processes of the dental industry to effectively support our customers and understand where our software adds value.
*This training is mandatory for all new employees, especially those from a non-clinical or non-dental background.
What this course includes..!
Lesson 1
What's in it for you....?
The Patient Journey
You will follow the seven stages of dental care, from the first appointment to long-term follow-ups. Learning this cycle helps you understand how clinical work turns into the data we manage.
Common Procedures
You’ll learn about the most frequent dental treatments and the official codes used for them, such as D1110 for cleanings. This connects real-world doctor visits to the records you will see.
Specialist Referrals
You will learn to identify when a case becomes too complex for a general dentist. We’ll cover when a patient needs to be sent to a specialist for advanced work like surgery or root canals.
Lesson 2
What's in it for you....?
Software Tools
You will discover how Practice by Numbers (PbN) modules solve daily office problems. You’ll learn to use tools like the Ops Board for daily tasks, Revenue Analytics for tracking money, and Reactivation Campaigns to bring patients back.
Billing Differences
You will learn how to handle payments across North America. We will explain the critical differences between using CDT codes in the U.S. and the various Provincial Fee Guides used across Canada.
Privacy Compliance
You will learn the essential rules for keeping patient data safe. We will compare the legal requirements for the U.S. (HIPAA) versus the Canadian standards (PIPEDA/PHIPA) to ensure you stay compliant in both regions.
Lots of questionnaires
A testing engine..........
Knowledge Review
You will be tested on everything covered in the course, including dental terms, how to use Practice by Numbers modules, and the different legal rules for the U.S. and Canada.
Passing Requirements
You will learn the specific standards needed to complete your training. This includes answering at least 9 out of 10 questions correctly to reach the mandatory 85% passing score.
Practical Readiness
By completing this final step, you will prove that you have the skills needed to support dental offices. You'll receive instant feedback on your answers so you can learn from any mistakes immediately.
Course Completion Certificate.......
Training Completion
Once you successfully finish all the modules and pass the final assessment, your status will be updated to "Complete." This confirms you have mastered the basics of how the dental industry works.
Official Certificate
You will be awarded an official Certificate of Completion for Dental Industry Foundational Training. This serves as a formal record of your hard work and your understanding of dental operations.
Professional Readiness
Earning this certificate proves you are ready to support dental practices effectively and understands the industry . It validates your knowledge of clinical workflows, software tools, and regional regulations.