Welcome, Office Administrators!
You’re the heart of the practice—and the hub of Practice by Numbers.
As the Office Administrator, you’ll be the one making sure your team is trained, efficient, and using the PbN platform to its fullest potential. From onboarding new team members to keeping up with the latest feature releases, you are the go-to resource.
This learning track was built just for you.
Why This Track Matters
- You're the Leader: Whether it’s managing the front desk, billing, or hygiene team—you ensure every department runs smoothly.
- You Drive Adoption: You’ll guide the team in using PbN tools correctly and consistently.
- You're the Go-To: You’ll be answering questions, troubleshooting basics, and making sure tasks are completed.
- You’re the Liaison: You communicate between the provider team, your coach (if applicable), and the PbN support team.
Core Responsibilities You'll Master- Managing tasks and follow-ups across departments
- Monitoring KPIs and team performance
- Setting up call flows, voicemails, and custom schedules
- Building and running Campaigns
- Configuring Online Booking and Forms
- Handling Payments and patient balances
- Ensuring accurate patient communications
- Training new team members with ease.
